I asked Dean Dunning of Wanaka Solar, what would you like your accountant to start, stop and keep doing?
Start: Dean mentions the complexity of the accounting process and the hesitancy of branch managers to contact the accountant due to uncertain charges. He suggests that if the managers knew the cost of the phone call in advance, they would be more willing to seek assistance.
Stop: Dean is unable to think of anything that the current accountants should stop doing. He is satisfied with their services.
Keep: Dean values the accountants’ focus on financial strategy and their proactive approach in offering advice. He appreciates the monthly fee structure that includes end-of-year tax, preventing a large payment at year-end.